One Wednesday, I brought some supplements for my sister at GNC store. GNC staff convinced me to get GNC PRO membership.
I first refused but he kept saying all good things with 100% satisfaction guarantee. I finally agreed and paid $39.99 for GNC PRO. I was told that I would get an confirmation email with an instruction how to activate within 24 hours. But the email never came.
I called customer service on Saturday and was told that the membership department was closed during weekends. I stopped by the store. The Saturday staff told me that he could not refund it at store but I would get money back after talk with the customer service. The nice staff helped me made several calls.
He confirmed that he just requested a refund and I would get my money back. Someone would call me on Monday. Monday afternoon, I called the customer service again because I didn't hear form GNC. GNC customer service said it's not refundable and he could not authorize the refund.
I argued that GNC never deliver the membership. I don't activate it. I don't get any benefits from the GNC PRO. The Saturday staff said that I would get full refund.
I asked him to make a request from the person who has the authorization. He finally admitted that he could try but normally it would not work. I told him that I would call my credit card and dispute the $39.99 membership. GNC customer service contacted me back after I called my credit card.
He said that his boss just authorized the refund. He instructed me to go to the store and the staff there would do the refund and I should do it today. I went to GNC store and met a very RUDE staff on Monday. He processed the refund.
I just checked with my credit card but no refund shows up so far. Hopefully, it will go through in couple days. What is a ridiculous process! Thanks god my house is so closed to GNC store.
But I will not go back again. Do NOT buy GNC PRO access membership.
Review about: Gnc Pro Access Membership.
Reason of review: Return, Exchange or Cancellation Policy.