GNC Reviews
GNC Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GNC has a 1.7 star rating from 77 customer reviews; consumers are mostly dissatisfied. Rating distribution skewed unfavorable. 100% of users would likely recommend GNC to a friend or colleague. Common topics in GNC reviews include shipping, refunds, returns, membership and auto-ship frustrations.
Key Takeaways for Future Customers
- Expect delays and tracking issues; contact customer service early if you need a refund.
- Be cautious with auto-ship and membership enrollment; verify billing and cancellations.
Negative Feedback / Risk Areas
- Recurring customer complaints about shipping loss and refused refunds.
- Poor customer service responsiveness and inconsistent return/exchange handling.
- Reports of misleading promotions and billing issues.
Positive Feedback
Some reviewers praised helpful in-store representatives and product selection.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GNC has a 1.7 star rating from 77 customer reviews; consumers are mostly dissatisfied. Rating distribution skewed unfavorable. 100% of users would likely recommend GNC to a friend or colleague. Common topics in GNC reviews include shipping, refunds, returns, membership and auto-ship frustrations.
Key Takeaways for Future Customers
- Expect delays and tracking issues; contact customer service early if you need a refund.
- Be cautious with auto-ship and membership enrollment; verify billing and cancellations.
Negative Feedback / Risk Areas
- Recurring customer complaints about shipping loss and refused refunds.
- Poor customer service responsiveness and inconsistent return/exchange handling.
- Reports of misleading promotions and billing issues.
Positive Feedback
Some reviewers praised helpful in-store representatives and product selection.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ordered July 30 and have not received...
The reviewer tried to contact the company before posting this review.
- - Ordered July 30; not received; item sits at a FedEx facility in extreme heat.
- - No response from staff; no real person reachable; refund requested.
Ordered July 30 and have not received the item. It is sitting in a 100++ degree warehouse @ FedEx.
No response from store employees, etc. Can't speak to a real person. I am a handicapped senior citizen. This is a deceptive trade practice lawsuit.
I've been a customer for over 10 years and never had this problem. Poor service. I am sure that you would not have a website that says 'PISSED' if you haven't had complaints.
Also copy to Better Business Bureau. I want a refund now.
- Poor customer service & employees
Preferred solution: Full refund
User's recommendation: DON'T SHOP HERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anderson, South Carolina
Refusal to refund or replace a lost shipment.
- - Ordered over $100 in women's vitamins; delivery failed.
- - Replacement case filed; later email said delivered with no refund.
- - Switching to Sam's Club.
Ordered over $100 in women's multivitamins. A few days later, GNC said the package had been delivered to the front door.
We checked right away, and it wasn't there. I called GNC to say the package was not delivered. They said sometimes the post office says it has been delivered before it actually arrives, and to give it 2 days to see if it arrives. I waited 3 days and called them back.
They filed a case for a replacement shipment. A day later, they sent me an email saying the package had been delivered and they could not replace or refund it! I live in a very secure neighborhood. I have received over a hundred packages from Amazon and eBay with none ever missing.
They either delivered it to the wrong address or it was lost within the post office. So I informed them I would no longer buy any GNC products. We had been using them for years!
We are now switching to Sam's Club Members Mark vitamins. I would suggest you never buy anything from them without insuring it or having it sent UPS.
- Use usps
Preferred solution: Full refund
User's recommendation: I would suggest not buying anything from them not insured or sent via UPS.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
As both a longtime customer of...
The reviewer tried to contact the company before posting this review.
- - Denton GNC manager Vanelli mishandled a return.
- - Barcode was demanded despite valid receipt.
- - Corporate said receipt was enough; store denied.
As both a longtime customer of performance supplements and former athlete.
I evaluate brands not only on product quality but on the integrity of their customer experience. Unfortunately, my recent interaction with the GNC locationspecifically with a manager named *** one of the most disappointing retail experiences Ive encountered in years.
For over four years, Ive consistently purchased JYM Supplements through Amazon without issue.
I decided to give GNC an opportunity and expanded my purchase with their bogo salw to include protein, beyond my usual pre-workout.
That decision proved to be a mistake.
When attempting to return a protein product, I was met with immediate resistance.
Despite providing a valid email confirmation and purchase receipt, *** insisted that a barcode was required for the returnsomething that is not provided with online orders. Rather than offering a solution, she redirected me to call a corporate 800 number to obtain a scannable barcode, which I later confirmed does not exist and is not required under GNCs return policy.
After contacting corporate support, the representative clearly stated that my receipt and confirmation were sufficient.
In fact, the agent attempted to contact the store directly to clarify the policybut *** repeatedly ignored the calls. This level of avoidance is not just unprofessional; it reflects a deliberate disregard for both customer service standards and corporate support.
Eventually, I reached her again and was told she would try to process the return, with no guarantee. Upon returning to the store the following day, another employeeclearly pre-briefeddenied the return outright, inaccurately claiming I had already been told it would not be accepted.
This was both misleading and demonstrably false.
To make matters worse, when I requested to review the return policy, it was not visibly displayed for customers, and the explanation provided did not align with official GNC guidelines. Transparency and consistency are fundamental in retail, and both were absent here.
This experience reflects a serious breakdown in leadership, accountability, and customer-centric values at this location.
As someone who works in sales and understands the long-term value of customer trust, I find this behavior unacceptable and damaging to the broader reputation of the GNC brand.
I strongly advise others in the *** area to approach this location with caution. There is a clear lack of professionalism, integrity, and alignment with the standards one would expect from a global company.
Address:
***
Translation? Amazon was added to my grievance list so I cut them out.
I HAD to find a new supplier.
Funny thing is I was just as difficult a consumer with GNC. There, I condensed your post and told the real story.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverdale, Georgia
Request to cancel membership
The reviewer tried to contact the company before posting this review.
I would like to request the cancellation of my GNC membership effective immediately. Please confirm once my membership has been canceled and let me know if there are any additional steps required.
Thank you for your assistance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greensburg, Pennsylvania
Customer service is terrible
The reviewer tried to contact the company before posting this review.
Sent an item I never ordered. Only did a partial return. When I called twice to fix they said they would, but have not!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minneapolis, Minnesota
I tried to place an order this weekend...
- - Struggled to order vitamins and update my email.
- - Need account updated to djbushway54@***.net and password reset.
As all companies today GNC does not assist customers at all. Corporations don't care. The 1% own everything and we have no options and are no longer to expect anything for service or quality.
I tried to place an order this weekend for vitamins. I also had to update my email address.
I was unable through phone chats to accomplish either of these task. I have worked on this problem for close to two hours and no phone help was successful.
Who and what does one have to do to give you money for products? I need my account updated to the following email address and whatever has to be done on your end to make your system work correctly when getting a new password set to accommodate my new email address.
***
***
- Product availability
- No help solving tech issues
Preferred solution: Get My account info updated. They need to know that their system does not work; get it corrected and say I am sorry. Two hours of my time is gone. Someone in the building should know how to do the customer friendly service of account updates.
Webster, New York
Store closed sign saying bb 2 hours ago
Showed up 11:30 sign says be back at 10:00 came back at 12:10 still locked address ***
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Verified Reviewer |
Seminole, Texas
Um they guessed that for another humand life move furneture around. Someone dropped my cross
The reviewer tried to contact the company before posting this review.
Un havi g 2,000 the year bother you is not making us any real money. Off his 385 a week no car payment being made
- Hottest sand winters in the world
- Try to charge you for the creatiin or recreashiin of the world its a womands buessness bot hurting us
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Service
The reviewer tried to contact the company before posting this review.
- - Order placed online on the 9th is still waiting to be shipped and won't arrive by the 16th.
- - Inventory issues at GNC affect online order delays.
After contacting the customer service each day for the last week, the results have been the same each day. They lie to me and say the order has shipped.
The next day I find it still hasn't moved and call again. When I speak to them they say the same things only to be lying again.
After doing this for a week, they still have not shipped my order although it sets waiting. They have offered a refund and no actual results...
It will now not arrive by the 16th. Since GNC stores do not maintain adequate inventory of products, I have to order online and then get these terrible results. Is there no way to actually speak with someone from GNC?
This is a great part of the problem, and I feel it is intentional. If they never deal with their problems, customers can never get resolutions!
- Supposed convenience
- Who have to call the real people
- Horrible outsourced service reps
Preferred solution: Apology
User's recommendation: DO NOT DEAL WITH GNC, USE ANY OTHER VENDOR FOR PRODUCTS
I was a GNC store manager when I was only 20 years old. If people knew how high the markup percentage on their products are, they would be horrified.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
The reviewer tried to contact the company before posting this review.
- - Store wouldn’t honor the BOGO; I have email proof today.
- - The owner said he’d go out of business if he honored it and could do what he wanted.
I went to a store that wouldnt give me the bogo like all the others including email proven that i recived today.
The owner said he would go out of business if he would do that
And also said he could do what he wanted
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't even get a *** by toothless woman. Man wants me to join them and suck *** and take *** in my *** the rest of my unhappy life untill I charge the hospital to give me caser of the anus so m
The reviewer tried to contact the company before posting this review.
It seems I had to live in the distractions to show them mcoys number didn't sale out to the hopitles, and or new to old research devolment links
Teeth penetration wasn't made for rock hangersleave me bdontdont leave ur house unatendedbecause they running bad cover up for me I guesssont ask for nothing
User's recommendation: I guess he wanted me to lkk like a bird mout
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Buenos Aires, Buenos Aires City Region
Resolved: All i want to do is order chips…your website is not functioning nearly as good as the ones my people build.
The reviewer tried to contact the company before posting this review.
- - Requesting 56 packs of Legendary Protein Chips.
- - Please call 479-841-**** to order in person.
- - Login is a hassle and the site is hard to use.
GNC Website worked tonight and allowed me to sign in and order. I will take the hit on this one.
But I was never pissed! Irritated, not pissed!!.
Legendary Protein Chips.
Send me 56 packs of chips.
call me at 479-841-**** so I can order in person.
Signing into your website is a huge hassle. I thought GNC would have better honestly.
And I am not pissed, I just want to pay you for some chips.
Simple enough, right??
I have made four attempts as logging in and I write code, so do not tech talk me. Your website is a joke..period..end of statement
- Website is horrible
Preferred solution: i would like to place an order and pay you. Legendary Protein Chips in BQ flavor. I want to buy a couple hundred dollars worth. Can you make that happen?>
User's recommendation: just call GNC corporate as their website is a joke.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to cancel my order
The reviewer tried to contact the company before posting this review.
- - I want to cancel my order placed just now.
- - The order is for 1 item I don't need.
- - Please tell me how to cancel and whether I will get a refund.
I want to cancel my order. I have order 1 item by mistake which i dont need thats why i wanna cancel my order Plz inform me how can i and did i get my money back. I have just placed my order.
Plz informed me.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about prodo
The reviewer tried to contact the company before posting this review.
The representative answered all my questions and was pleasant and very professional. I appreciate good customer care and service. Thank you for hiring people who care about your customers.
User's recommendation: Take your own health into your own hands
Texarkana, Texas
FedEx Shipment
- - FedEx SmartPost with USPS handover on Sep 25, 2024.
- - Tracked through FedEx facilities in PA, NJ, and WV.
Was shipped by FedEx, not USPS per website. What is FedEx doing?
Read Tracking info from Bottom Up.
Fri, September 27, 2024, Arrived at FedEx location Breinigsville, PA
Fri, September 27, 2024, Departed FedEx location Middletown, PA
Thu, September 26, 2024, On the way Lancaster, PA
Thu, September 26, 2024, At local FedEx facility, Middletown, PA
Thu, September 26, 2024, Departed FedEx location, Fedex smartpost Martinsburg, WV
Thu, September 26, 2024, Shipment information sent to U.S. Postal Service, Wed, September 25, 2024
Arrived at FedEx location, fedex smartpost Martinsburg, WV
Wed, September 25, 2024, Arrived at FedEx location, Martinsburg, WV
Tue, September 24, 2024, Departed FedEx location, Breinigsville, PA
Tue, September 24, 2024, Arrived at FedEx location, Breinigsville, PA
Tue, September 24, 2024, Departed FedEx location, Keasbey, NJ
Tue, September 24, 2024, Arrived at FedEx location, Keasbey, NJ
Mon, September 23, 2024, Left FedEx origin facility, North Wales, PA
Mon, September 23, 2024, Arrived at FedEx location, North Wales, PA
Mon, September 23, 2024, Picked up North Wales, PA
Sun, September 22, 2024, Shipment information sent to FedEx
Smithtown, New York
No delivery
I never received my order when I called gnc I answer all the questions and couldnt talk to anyone I will never order again it was a 90 dollar lesson no to do business with you
About
GNC, Inc. is an American company that specializes in nutritional supplement industry. GNC is an abbreviation that stands for General Nutrition Centers. GNC is one of the leading companies that research, develop, test, manufacture and sell a diverse range of nutritional supplement products. GNC products include vitamins, minerals, sports nutrition, protein, diet products, energetic products, herbal and cleansing products, health care, skin care and beauty products, and so much more. Besides, Global Nutrition Centers provides various gift cards and gift certificates. The tagline of the company is: "Live well." The tagline of GNC offers free of charge shipping on orders of $75 and more.
GNC is ranked 236 out of 1566 in Vitamins and Supplements category
USA
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Both GNC and Sam’s use USPS for standard shipping. Both offer premium shipping via FedEx. If there is no GNC to physically shop at in-person, you may be better off at Sam’s.